Problem publishing worklog.

I can refresh the filters and issues, but when I publish the worklog, I get a 'cannot connect to the server' error message. However, the worklog gets published to the issue.

From the catalina.out log:
2009-04-09 14:08:48,618 http-8081-Processor25 ERROR [org.apache.axis.Message] java.io.IOException:
AxisFault
faultCode: {http://schemas.xmlsoap.org/soap/envel...}Server.userException
faultSubcode:
faultString: java.lang.NullPointerException
faultActor:
faultNode:
faultDetail:
{http://xml.apache.org/axis/}stackTrace:java.lang.NullPointerException

{http://xml.apache.org/axis/}hostname:svlchi6pweb1

java.lang.NullPointerException
at org.apache.axis.AxisFault.makeFault(AxisFault.java:101)
at org.apache.axis.SOAPPart.writeTo(SOAPPart.java:317)
at org.apache.axis.SOAPPart.writeTo(SOAPPart.java:269)
at org.apache.axis.Message.writeTo(Message.java:539)
at org.apache.axis.transport.http.AxisServlet.sendResponse(AxisServlet.java:902)
at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:777)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at com.atlassian.jira.web.servlet.rpc.LazyAxisDecoratorServlet.service(LazyAxisDecoratorServlet.java:55)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:73)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:192)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.seraph.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:120)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:125)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132)
at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:16)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:43)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.jira.web.filters.RequestCleanupFilter.doFilter(RequestCleanupFilter.java:50)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:72)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:79)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:33)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.atlassian.jira.appconsistency.db.DatabaseCompatibilityEnforcerFilter.doFilter(DatabaseCompatibilityEnforcerFilter.java:39)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:548)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:619)
Caused by: java.lang.NullPointerException

I am using JIRA 3.13.1

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Sohail Somani, Official Rep, replied on April 09, 2009 22:48
Just for reference, the user contacted me by email and was able to resolve the issue by restarting JIRA. If it happens again, please let me know. There might be something I can do to fix it.

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Sohail Somani, Official Rep, replied on April 09, 2009 20:02

Hi,

I'm sorry you are having this problem and thanks for the log. Could you please install the beta located here:

http://next.worklogassistant.com/down...

After installing, could you then please:
- Choose the Help->Show/Hide Debug Log menu
- Choose the "Debug Log" tab
- Select "Enable Logging" checkbox
- Try publishing a worklog again

If you get the error again, could you please copy and paste the log here or send it in an email ( support@worklogassistant.com )

Thanks!

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Sohail Somani, Official Rep, replied on April 09, 2009 22:48

Just for reference, the user contacted me by email and was able to resolve the issue by restarting JIRA. If it happens again, please let me know. There might be something I can do to fix it.

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kovti replied on February 05, 2010 13:31

Hello!
I tried worklog assistant (WorklogAssistant-1.0.1276.exe), but after a try to publish my test worklog there was a fatal error (see: workLogAssistant_fatalError.png).

After this I followed your instructions... WorklogAssistant-1.0.1574.exe is now installed, but the problem still lives.

Jira information: Enterprise Edition, Version: 3.12.1-#299

Please help! :o)

I can send you the bug log or the assembly, if it helps your bugfix.

Thank you in advance!

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kovti replied on February 05, 2010 13:40

Additional information:
I tried to add log to two of my issues, but one of them was in "Closed" state. After when i changed it to "Reopened" state, the publish was successful.

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Sohail Somani, Official Rep, replied on February 05, 2010 15:19

Hi Kotvi,

Sorry you are having this problem. Can you tell me which operating system you are using?

It shouldn't crash when you log to a closed issue but I will check that out.

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kovti replied on February 06, 2010 22:06

My OS is Windows Xp Professional with SP3

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Sohail Somani, Official Rep, replied on February 06, 2010 22:08

Ok, thanks. This needs to be investigated further.

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